116: Robert J Hill – Is Customer Service the Secret to Business Success?

There is no mistaking today's guest is a destination wedding photographer. The first thing you'll notice when visiting his website is his name… Robert J Hill. Followed by the words, photographer and traveler. Robert travels the world shooting weddings of rad couples (his words) who become great friends.

He says he does put a lot of effort into fostering rich relationships with each of his clients and listening to Robert explain exactly how he does that will surprise you. I think you'll be coming away from this interview being able to answer; is customer service the secret to business success?

Here’s some more of what we cover:

  • The number of weddings and the average spend for Robert's clients
  • How Robert fell into becoming a destination wedding photographer
  • Why Robert failed his in his first photography business
  • What prompted Robert to revive his photography business
  • Your brand is who you are and a reflection of who you are – use that to show you're unique
  • How to book weddings anywhere
  • Utilising social media accounts to find those connections with your future clients
  • How Robert sells himself on Instagram and other social media channels
  • Why photography portfolios aren't for everyone
  • Using a social media strategy as catalyst for the success of your business
  • Marketing strategies that attract bookings
  • The importance of being consistent with your vision and your photography style
  • How to keep people engaged with you using social media
  • Why Robert wants to focus on building his Instagram account over Facebook
  • What makes Robert's engagement with client unique
  • How Robert takes care of his clients
  • Having the right client is crucial
  • The importance of building relationships with your clients

Robert J Hill Photography Podcast

What’s on Offer for Premium Members

If you’re a premium member, you should have received an email with links to your version of this episode where you can hear lots more content from where we dive deeper into some of the earlier topics plus some new ones that I pushed hard for that include:

  • The importance on being specific with the kind of clients you want to attract for your business
  • How often Robert communicates with clients before the wedding day and how he does it
  • Robert asks strategic questions to know exactly how to take care of clients
  • Valuing client relationships
  • How to develop a better customer service experience to book more clients
  • Robert's photography style and how he found it
  • The best thing that Robert has done for his business
  • How to book local weddings in your area

Robert J Hill Photography Podcast

What is your big takeaway?

Following this interview, I’d love to know what your biggest takeaway is – what is the one thing that you’d like to implement or learnt from what was shared? Let me know by leaving your thoughts in the comments below.

Your brand is going to change as you change

If you have any questions that I missed, a specific question you’d like to ask Robert or if you just want to say thanks for coming on the show, feel free to add them below.

If you’d like an easy way to show Robert your thanks, and support for the show at the same time, click the link to create a tweet and automatically show you’re listening: https://photobizx.com/tweet

Robert J Hill Photography Podcast

iTunes Reviews and Shout-outs

Each week I check for any new iTunes reviews and it's always a buzz to receive these… for a couple reasons. Firstly it's confirmation that I'm on the right track with the interviews and that they really are helping you improve your photography business. That's awesome!

The more connections points I make with clients, the more they are going to trust me

Secondly, iTunes is the biggest search engine when it comes to podcasts and it's your reviews and ratings that help other photographers find PhotoBizX. More listeners means more interviews and ultimately a better show.

If you have left a review in the past, thank you!

If you haven't and you'd like to, head to https://photobizx.com/itunes and you can leave some honest feedback and a rating which will help both me and the show and I'll be sure to thank you on the show and add a link to your website or blog.

Robert J Hill Photography Podcast

Links to people, places and things mentioned in this episode:

Robert J Hill Website

Robert J Hill on Facebook

Robert J Hill on Twitter

Robert J Hill on Instagram

Mentor Sessions with Robert – use promo code PHOTOBIZX for $50 off!

Shot Kit

Rejection Proof: How I Beat Fear and Became Invincible Through 100 Days of Rejection

Equipment

Canon EOS 5D Mark III 22.3 MP Full Frame CMOS with 1080p Full-HD Video Mode Digital SLR Camera (Body)

Canon EF 35mm f/1.4L USM Wide Angle Lens for Canon SLR Cameras

Sigma 340101 35mm F1.4 DG HSM Lens for Canon (Black)

Robert J Hill Photography Podcast

Thank you!

Thank you again for listening to the show and thanks Robert for being an awesome guest!

If you have any suggestions, comments or questions about this episode, please be sure to leave them below in the comment section of this post, and if you liked the episode, please share it using the social media buttons you see at the bottom of the post!

That’s it for me this week, hope everything is going well for you in life and business!

Thanks and speak soon

Andrew

By | 2017-02-13T16:50:40+00:00 May 17th, 2015|Podcast|12 Comments
  • Great interview! Thank you to you both!
    I have been following both of you on instagram and it’s nice to see that you were able to interview Robert, Andrew 🙂
    Appreciate taking the time to do this!
    I will implement more work into my instagram.

    Cheers,
    Justin

    • Thanks Justin – glad you enjoyed it as much as I did – how well does Robert look after his clients!

      • Yup! I am currently doing some client geared changes 🙂

  • Great interview Andrew! I’ve been following Robert on Periscope where he’s been putting out fantastic advice and insight to other photographers. I was stoked when I saw that you had him on.

    • Thanks Tom! Love that you enjoyed this one – I’m definitely a fan of the way Robert is doing business… And his photography.

  • Thanks so much for this interview and for your continued work on this podcast! I really love your friendly and honest interview style and it’s helping me a lot in my growing business.

    Checked out Robert’s Work and booked a mentor session with him.

    • Hey Clint – my pleasure mate, so good to read your business is growing and you’re enjoying the podcast.

      From what I know of Robert, you’ve made a damn good investment in your business and yourself with that mentor session – I’d love to hear how it goes and your thoughts following the session if you have a chance.

      BTW – are you the same Clint that left and iTunes review this week? I gave a shout out but wasn’t sure who “Clint” was and I’d love to add a link to your website in the show notes.

      Speak soon
      Andrew

      • Hi Andrew,

        Thanks for getting back to me! Yes, I’m the same Clint that left the iTunes review. I’m glad you got a chance to read that. Thanks so much for the shout out! My website is http://www.clintbargen.com if you want to add it to the show notes.

        Can’t wait to listen to more episodes! Is there any way I can get back episodes or is that for premium members only?

        Thanks!

  • Hey Robert, welcome to Portland! If you ever fancy a pint, let me know… 😉

    Thanks for sharing so much on the podcast. I love that you place so much priority on customer service – it’s definitely something I am trying to do myself. It just makes sense, right?

    Also, your photography is incredible. Epic but candid. And it’s fantastic to see some of my favourite local sights in there! I really need to do some shoots out at the falls…

    And the 35mm f1.4 just jumped to the top of my wish list. 😉

    Cheers!

  • very inspirational 🙂
    thank you

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