Something different for this weeks episode with previous guest and photography business coach Bernie Griffiths. It's a step by step instruction on how to book more portrait photography sessions through a targeted Facebook ad with a challenge for you to get this done. Are you up for it?
In the interview, Bernie explains with clear instructions how to format your Facebook post for your promotion including a headline to grab attention, a reason for your promotion and an attractive offer that will be difficult for your target client to resist.
All you need is an open mind, a small advertising budget of $25-$30 and the willingness to take action. Oh, and time to shoot and sell more portrait photography when you commit to this and follow through.
Here’s some of what we cover:
What’s on Offer for Premium Members
Premium members, I'm backing you financially, to get this weeks challenge done. Once you've followed Bernie's instructions, email me a screenshot of your ad on Facebook and I'll send you $10USD via PayPal. My email address is [email protected].
NOTE: This offer is for full and current Premium Members only and excludes anyone on the one month membership trial.
What is your big takeaway?
Following this interview, I’d love to know about your results from your Facebook promotion. How much engagement did you get, how many calls did you receive, how many of those calls did you convert to actual bookings and what about your sales? Finally, what did you learn from the whole experience?
There has never been a better episode to get involved and share how you go with what you heard on the show. Please use the comments area below and get involved, share anything and everything you can about your experience.
Or, if typing isn't your thing, use the voicemail option on this page and tell me how you went.
People need a reason to do things – Bernie Griffiths
By sharing our collective experiences, there is so much we can learn from each other and by doing so, we may find new ways to grow each of our own photography businesses.
If you have any questions that I missed, a specific question you’d like to ask Bernie or if you just want to say thanks for coming on the show, feel free to add them below in the comments area.
They choose you instead of you chasing them – Bernie Griffiths
iTunes Reviews and Shout-outs
Each week I check for any new iTunes reviews and it's always a buzz to receive these… for a couple of reasons.
Firstly, it's confirmation that I'm on the right track with the interviews and that they really are helping you improve your photography business. That's awesome!
Secondly, iTunes is the biggest search engine when it comes to podcasts and it's your reviews and ratings that help other photographers find PhotoBizX. More listeners means more interviews and ultimately a better show.
If you have left a review in the past, thank you!
If you haven't and you'd like to, head to https://photobizx.com/itunes and you can leave some honest feedback and a rating which will help both me and the show and I'll be sure to thank you on the show and add a link to your website or blog like I have below:
The realistic guide to photo business
In iTunes by DcPatto from New Zealand on September 16, 2015
Andrew has the guts to interview real (read non celebrity) working photographers. People you can relate to and learn a lot more from than ‘famous' magazine shooters or people that make all their money from workshops and tutorials.
Andrew and his guests are on the coal face making money from real customers doing real photographic work – it's that unique perspective that makes Photo Biz X my number one photography podcast every week.
I am consistently making $1500 portrait sales
Via email from Amanda Schulz of ACS Studios in Canada
My new studio manager was cleaning up recurring expenses (because her old employer … blah blah blah…) and did not recognise Impact Images. She cancelled the payment! Oh my GOODNESS! I needs me my premium content! I am even willing to pay more to have my content back 🙁
Eek! Your podcast has made such an impact on my business. I am consistently making $1500 portrait sales and am booked more and more each day all because of you!
Implementing and getting results
Voicemail message from Ahmad El-Farram of Knight Images Photography in Ontario Canada
Since implementing Kristen Kalp's sales course, “Sales Without Shame” I've been seeing great success with sales of $1200 and haven't looked back.
NOTE from Andrew: If you have a look at Sales Without Shame and decide to purchase, make sure you use the promo code PHOTOBIZX and save $200! And if you're a Premium Member, send me your receipt for a further $50 rebate from me.
I've also implemented the Album Upgrade strategy you shared with Premium Members at the end of episode 125 following the Sue B Zimmerman interview and have seen better wedding album sales than ever before with most couples super sizing their album purchases.
The most difficult thing is finding the time to keep implementing new things.
Get creative. Follow a style. Keep going with it. Make it yours. – Bernie Griffiths
Design By Bittersweet promo code ends soon
I interviewed Rose and Thomas of Bittersweet Designs back in episode 130 and it's one filled chock-o-block with marketing gold plus a cool discount code to save you some serious cash on any of their beautiful designs for photography business.
To save you 30% off whatever you order from their store, use the code PHOTOBIZ at the checkout.
Head over to the shop at http://designbybittersweet.com and check their gorgeous designs, logos, cheat sheets, marketing material and heaps more.
This promo code is valid till October 24th 2015.
Premium Members, click here to get your promo code to save 50% on any designs and get a FREE pricing guide.
Become an Affiliate Partner and pay for your PhotoBizX Membership
One thing I haven't mentioned often is when you become a Premium Member, you're automatically an Affiliate Partner with me and PhotoBizX.
If you're unfamiliar with the term Affiliate, it's where you earn commission for referring someone to PhotoBizX and they go on to become a Premium member like you. When someone does sign up (using your affiliate link) you'll earn 50% of their membership fee for the life of their membership.
Pretty cool hey!
There's absolutely nothing sneaky or shady about this and I don't want you to hide the fact you're an affiliate partner if giving out your affiliate link. If someone signs up with your link, they will find out about the affiliate program too.
Why have this arrangement?
Simply, I rely on the memberships to be able to keep the podcast going – as you probably know if you've been listening for a while – I've talked about how grateful I am to members regularly on the podcast.
I can't think of anyone better to be referring friends and other photographers to PhotoBizX than someone like you who already knows the value of the show.
I've always asked for listeners to refer other photographers and now I have a way to actually repay and thank you properly for any referrals.
How to get started as an Affiliate Partner?
First, log into the membership area on PhotoBizX.
Go to https://photobizx.com/partner (click on “become an affiliate”) if asked.
You will see your unique affiliate URL – affiliate link in a box at the top of this page.
This is the link you need to use and share if you want to earn commissions from any referrals.
You can use this link in social media, email or wherever you like – it's unique to you.
How do you get paid your commissions?
Payments are made at the end of each month directly to your PayPal account.
Your affiliate link is set to take referrals to a special page with a $1 trial for the first month so they can check if the membership is a good fit for them. I won't pay any commission for the first month because it'd be 50c 🙂 after that, it'll be $10 per month for each member referred for the life of their membership.
Hope all that makes sense but any questions, email me.
Links to people, places and things mentioned in this episode:
David Burnett Interview on zPhotoJournal.com
And sometimes just making it harder for yourself is the key to finding a picture that you didn't know you had inside you. – David Burnett
Thank you!
Thank you again for listening to the show and thanks to Bernie for sharing so much in what I believe is one of the most exciting episodes ever! I'm looking forward more than ever to hearing listener results to the challenge he's set for all of us.
If you have any suggestions, comments or questions about this episode, please be sure to leave them below in the comment section of this post, and if you liked the episode, please share it using the social media buttons you see at the bottom of the post!
That’s it for me this week, hope everything is going well for you in life and business!
Thanks and speak soon
Andrew
136: Bernie Griffiths – A Challenge for You to Book More Portrait Photography Sessions
Andrew Hellmich: Hey, Bernie, welcome back to the podcast.
Bernie Griffiths: Hi, Andrew. Good to be back.
Andrew Hellmich: Oh, mate. We were chatting just before I went away on holidays, and you had the idea of a challenge for my listeners, which we're going to get into in just a minute. But before that, as a photography coach, particularly well in Australia, I think you have clients overseas as well, but maybe you can clarify that.
Bernie Griffiths: Yes, I can coach worldwide via Skype, so it can be done anywhere.
Andrew Hellmich: Okay, so if I was to ask you what the state of photography or the state of professional photography is like at the moment, what would your answer be?
Bernie Griffiths: Okay, well, let's just define that. Usually I work with wedding portrait photographers, so I do know about the state of wedding photography and portrait photography. You know, having been in business myself as a small business owner with a studio for you know, those 40 odd years, things don't change. You know, things are up and down. You have your good months, your good years, your bad months, your bad years. So it's a bit like that now. So I hear photographers doing exceptionally well, you know, I've got one of my clients that averages $10,000 per wedding client with an album. And then I've got other clients who aren't getting that, you know, getting two to $3,000. Same with portraits, some are constantly doing eight to 10 portraits a week, while others, you know, are doing one to two. So I do believe it's all out there. I believe the state of the industry is good. Yes, it's harder than it used to be, but what industry isn't harder than it used to be, especially to get customers, especially to get the right customers. But I think there's a lot of money to be earned out there if you do things right.
Andrew Hellmich: Do you think you have to be a better photographer today than you did, say, 20 years ago? To be successful?
Bernie Griffiths: I think you have to be a better everything. You have to be a better communicator, better photography. To be a better marketer, you have to be good at a lot of things, not just mediocre. You have to really train yourself in a lot of areas to succeed in any business. And photography is no different.
Andrew Hellmich: Sure. So when you take on a new client, what do you usually see that they're doing wrong? Like when you come in, do you sort of ask them a few questions? And is there usually one or two things you think, "Well, hey, that's the biggest place for your improvement, right there."
Bernie Griffiths: Well, the biggest thing generally is, of course, that photographers aren't marketing. It's as simple as that. They come to me because their problem is they haven't got enough bums on seats. So that's where they want my help the most. The rest of it, you know, with the pricing and with the product and with the photography, we can fix that fairly quickly, but getting the bums on seats is what I train them and teach them how to get good at marketing.
Andrew Hellmich: So do you think that their lack of bums on seats is, I know you're saying it's marketing, but is it because they're not actually working hard enough in the business? They're not spending enough they're not spending enough hours working, or they just don't know how to market.
Bernie Griffiths: Both of those things. The thing with me as a coach, they're committed to one hour a week with me, so at least for that one hour, they have to sit down and we talk about working on their business. So it's like, stop the machines. Let's work out you know about the business. Let's look at strategies. Let's look at marketing strategies. So we're working on the business, so it gets them out of working in the business. And then that hour extends to another hour or two with tasks I give them. So at least we know they're working through hours on their business. And that's the key. I mean, if you can stop for, say, allocate a Monday afternoon where you just do marketing, your business is going to grow, because that's where you're putting the priority into getting more bums on seats.
Andrew Hellmich: So really, honestly, that's all it could take, is one afternoon, one day a week.
Bernie Griffiths: Sure, I used to do that myself, and in fact, I was too busy to do it, so I employed someone one day a week to do marketing for me. They used to do all the cold callings, that calling. They used to go and visit people. I'd give them the strategies, and they'd go out and do all the legwork. So one day a week, I knew my business was being worked on, and it was quite a simple investment of I think I paid $80 a day for this person. But I also knew that they wouldn't just work that one day, that they take the work home with them and do a lot more extra. And sometimes they had to make alternative days for them to meet people, etc. So that's another good idea. If you don't want to do it yourself, get someone else to do it.
Andrew Hellmich: I guess it'd be pretty easy to measure, you know, whether or not thats paying for itself by the number of bookings you get from the work they're doing.
Bernie Griffiths: Very easy to measure, and that was the point that I'll put someone on for a couple of months, and we just measure the progress. I did make a mistake, which I'll point out. I don't like to admit making mistakes, but we all make them. The way I employed the person was to put them on $80 for the day, which covered the petrol whatever. But I also put them on a commission base. Now it was very important if I could set up a marketing strategy, because I knew that'd bring in a good return. So I put them on a commission of, for every marketing thing, they actually we had set up. I paid them $150 so that was a big incentive for them to get out there and go and talk to people and get third party marketing working. And they'd set things up, but a lot of these things were never implemented. So they got the commission. The thing wasn't actually up and running and I was paying them.
Andrew Hellmich: Okay, so commission could have still worked as long as you paid them once it was implemented.
Bernie Griffiths: Yes. So from then on, obviously, once it was working, once I was getting sittings, then I paid them that commission. But early on, it cost me, you know, a grand normal to learn that. But I learned.
Andrew Hellmich: Well, that's the important thing. So what about this challenge? I love the idea of this. So before I went away, I did allude to this. Earlier, you suggested that we put the listener to a challenge. And yeah, you tell me what you've got in mind. I'm interested to hear about it myself.
Bernie Griffiths: Yeah, well, I suppose I get frustrated sometimes when you know I'm talking to a lot of photographers, and they talk about they're not doing that well or whatever. And then if I talk to them further and find out what they're doing about the marketing, they're not doing anything. Now, whether this is, as you say, whether it's just that they don't know what to do, or whether they don't see it as important, whether they think that, you know, you just open your door and you get a queue outside every morning, one of the photographs taken that just ain't going to happen, so we have to get out there. As I say, I can't ever recall any day where I you know, as I say, where I would have to phone the police to say, can you control all these customers outside my studio? You know, it's hard. You've got to draw them in. Lead Generation is what we're about. We have to get leads, right? We have to get leads. We have to get people to know about us. Then we have to connect with those people, then we have to, in a lot of cases, nurture them until the time is right. And it's all about timing when the time is right for them, but we have to be connected when that light globe goes on the head. And I think, yeah, I must do that. The other thing is, with marketing, of course, the difference that's changed is people need a reason to do things. People need a reason to have the photograph taken. The reason that I want my family photograph taken because it will be preserved for posterity, is not a good enough reason. We have to give them other reasons to drag them in.
Andrew Hellmich: So you talking about running a promotion.
Bernie Griffiths: Yeah, but it depends how you get them in. The other thing is target marketing. We really have to target the market nowadays. Once upon a time, we could aim at the target. Now we've really got to aim at the bull's eye, because we've got to hit the bull's eye. We want people to come into our promotions, come into our marketing. Them coming to us. Because there's a little bit of qualification there, and I'll explain that when we go through this Facebook promotion that I want people to try, I want people listening to this to actually do this. That's the first step. As someone said to me yesterday, you know, Picasso said, "I don't know what I'm going to paint until I do the first brush stroke." So we have to take the first step in marketing to know what we're going to get. If we never do it, we'll never get any results. So I want to encourage people to do this simple Facebook promotion that I've done many times with many photographers with great success.
Andrew Hellmich: Awesome. Okay, so how much is this going to cost the listener to implement?
Bernie Griffiths: Okay, basically, the post we'd normally 25- $30, we boost the post to 25 to $30.
Andrew Hellmich: Okay, that's affordable.
Bernie Griffiths: I hope so. If anyone out there can't afford that, please call me and I'll send it to you.
Andrew Hellmich: Okay, that's great. All right, so that's all we're asking, is for the listener to make that investment in themselves to generate some bookings. That's the plan.
Bernie Griffiths: Yes, that's the plan.
Andrew Hellmich: Okay, so what's the post? What are we going to put on this post?
Bernie Griffiths: Okay, so before we do the post, let's go back and a few things I said about marketing and about targeting. And a lot of photographers are very fussy in what they photograph. You know, some portrait photographers say "I hate photographing babies, newborn babies. I don't like newborn babies." You know, for me, when I was a photographer, I was a professional photographer. I'd photograph anything for money, and I did, including a guy that was fully nude, right? So, so he paid me. I took photos. So the first thing to do is and so I say, "Pick a genre. Pick a genre that you like." Now let's look at some of the genres that we can photograph as a portrait photographer. We can photograph kids, we can photograph families, we can photograph glamor. We can photograph newborns. We can photograph pets, right? So those are a few that you could choose from that we photograph.
Andrew Hellmich: That covers a pretty wide range.
Bernie Griffiths: Yeah, so the first thing you do is, what genre do I want to attract?
Andrew Hellmich: Okay, so just before we go any further, Bernie, so even if the listener is 100% wedding photographer, can they still do this experiment, if you like, and get some portrait bookings. If they give this a go.
Bernie Griffiths: Yes, sure. And if they are just a wedding photographer, I suggest they start doing portraits.
Andrew Hellmich: To grow their business?
Bernie Griffiths: To grow their financial, you know, future.
Andrew Hellmich: All right. Well, let's pick a genre. Okay, so we've got a genre. Is that going to change the wording? I'm guessing it is.
Bernie Griffiths: Well, let's pick one. You pick one, Andrew, let's pick a genre.
Andrew Hellmich: Let's say pets, because I think that'll be wide reaching, not something that everyone would do.
Bernie Griffiths: Yeah. Okay, so when I mean targeting, let's look at supposing the genre you'd have chosen was kids. So we can't just put a post of their wanted kids. We can. But what I've found to be more effective, we can put wanted kids three to five years old.
Andrew Hellmich: Right. Okay, so if I take that to the dogs, I'm going to say wanted dogs, and I'd maybe specify a size - so small, medium or large. Could I do that?
Bernie Griffiths: I never thought of that, but that's not a bad idea. That's good. Now we're getting into it. You see, we're starting to think about a target. I've never thought of that, but I'll keep that in mind. Yeah, you can say anything, as long as it's a target. So we're really looking at a sort of a niche out there. What we've done in the past, a particular breed of dog.
Andrew Hellmich: Okay, so Spaniels, for example.
Bernie Griffiths: Yeah, to give an example, we put boxer dogs wanted, you know. So the breed was the boxer, but it could be small dogs or whatever. It could be white dogs, it could be whatever.
Andrew Hellmich: Right. So as long as you've got some kind of targeting or some niche.
Bernie Griffiths: Yeah, no, dogs is fine, you know, you'll get all sorts of dogs, but you'll get a different sort of demographic come to you. Because what we want people to do is, when they look at this post, is sort of put their hand up and say, "Yeah, that's me. That's me. I've got one of those, I've got a boxer, I've got a little dog, I've got a big dog, I've got whatever." So when we do any genre like kids, we put the age three to five. So yeah," I've got two kids between three and five." So the hand goes up. "That's me." When it comes to families. Don't just put families. Put families with two or more children between the ages of three and five.
Andrew Hellmich: Right. So don't be scared to get specific.
Bernie Griffiths: Get specific really. So the hand goes up, "Oh, that's me." So they're coming to you, which is great, you know. And I came across a phrase the other week, which really excited me about marketing, and says "That they choose you instead of you chasing them. They choose you instead of you chasing them." So this is what happens. They choose you, right? Because you've been specific, because it's them, they're choosing you. They're going in your direction, they're connecting with you.
Andrew Hellmich: And you know what else is going to happen here? I really know for sure that if I ran an ad asking for families with two kids, with children aged between two and five, even if they don't see it, their friends will tag them so that they do see it.
Bernie Griffiths: Yes. So they'd say they know someone, as you say. So they tag and say, "Oh, these people would be interested and or I know someone." So the thing with that, many years ago, with one of my first coaching clients, for someone recently, she photographed a lot of twins. And I said, "Twins", right. That's great. What a great genre. I said, "Let's go for twins", you know? And so we did a book project with twins, and then I did some investigating on twins. And then I saw there was a three day multiple birth show in Melbourne, three days, you know, an expo multiple birth, and I'm going "Perfect. Let's get a stand there, and let's promote your book, multiple births." And she's on a second book now, and amazing photos. You know, twins newborns. And she found a set of twins, 84 year old men in a home somewhere. So with a photography that really excited her, because look at all the variety of twins she was photographing, the people she meet. And within that, obviously she was getting the financial reward from selling photographs to the twins that she photographed. So that's the exciting thing. So targeting the market is one of the keys of any marketing campaign. So with families with glamor, the same with glamor. Wanted women. How old? You know, 30 to 40, 30 to 50, whatever. Put the age, put exactly what you want. With newborns, how old, you know, four to 10 days. Or, if you want babies, how old, shoot you might want nine months old, where they're easy to photograph, where they're you know, happy, smiley little vegemites and you take a great variety of photos. So what we're doing is we're drawing people in, but they are choosing you. You're not choosing them. So number one is, define, define your genre. So we define our genre, and then we put a heading in capital letters there. "WANTED SMALL DOGS". Okay, so we've got the heading 'small dogs'.
Andrew Hellmich: So sorry, Bernie, is it "Wanted small dogs"? Is that the heading?
Bernie Griffiths: Yeah, wanted small dogs. When you're gonna do this, Andrew, aren't you? I can tell you're gonna do this. And just do a test with us
Andrew Hellmich: For sure. Yeah.
Bernie Griffiths: See what happened.
Andrew Hellmich: It was good enough for the listener, it's good enough for me.
Bernie Griffiths: And wanted small dogs, and now you've got to tell them why you want them. The next question is the why. Why do you want them?
Andrew Hellmich: So could I say that I am, I don't know. Let's say I need photos to fit out a new vet surgery. Could I do that? Or is that not good enough?
Bernie Griffiths: I never thought of that, but that's another good idea. Yeah, I'm learning more from you. This is terrific. No, 'so need photos', so, yeah, that's one reason. The other reason could be that you're doing a book. The other reason could be doing a new studio display. Now, a new studio display could be a book within your studio. It doesn't have to be something for the wall, but studio displays are easy. So wanted small dogs for new studio displays. And theoretically, if it's a photographer starting off, or it's someone that's just got a wedding business, they do need some samples, right? for new studio displays. So we can make it for new studio displays. It could be, as you say, I like that. It could be for an exhibition, but there has to be a reason.
Andrew Hellmich: Okay, exhibition is a good one, because that could be pretty broad as well, couldn't it?
Bernie Griffiths: Very easy. I've done exhibitions. They're fun, easy. And the good thing about something like an exhibition is you can generate a lot of public relation type publicity because you're doing the exhibition. It doesn't have to be a big exhibition, it doesn't have to be a major exhibition. It can be just a small exhibition.
Andrew Hellmich: So that could even be, if I'm doing small dogs, I could have an exhibition in a, I don't know, a dog training center, or a vet surgery or a pet store.
Bernie Griffiths: That's right, yeah, exactly. It could be exactly what you're saying. So there's got to be some reason, though. Now is the offer. So the next thing is the offer. What's your offer to them? What are you going to do? There's a couple of things you can do. Obviously, you can give a free photographic session, or you can give a free photographic session, and as a thank you for them participating, you can give them a small print.
Andrew Hellmich: Okay, so what size print do you recommend if you're going to say something like that?
Bernie Griffiths: Well, normally it'd be a five by seven inch, but I don't mind a six by four inch. You don't have to give them too much or too big a size. Just give them something that's, you know, a little gift to say thank you for participating and for your time.
Andrew Hellmich: Okay, sure. And I guess if you're giving a six by four or five by seven, you give that in a matte, or one of those little folders, something like that, that looks a bit professional.
Bernie Griffiths: Well, yeah, just to keep the professional image up, yeah, that'd be the ideal.
Andrew Hellmich: So not an eight by 10. Do you think that's too large?
Bernie Griffiths: I think it's a bit too much. I don't think we need go that far.
Andrew Hellmich: Okay, well, a five by seven is probably a good size because that's a little bit bigger than normal, and it doesn't cost us any more than a super.
Bernie Griffiths: And it looks as though it has a lot of value.
Andrew Hellmich: Cool. Okay, so the offer is, the session is free, and we'll also give you..
Bernie Griffiths: A small print. You don't need mention the size, just a small print as a thank you.
Andrew Hellmich: Okay, all right. So the offer can be that simple, that's all it has to say.
Bernie Griffiths: Yep.
Andrew Hellmich: Okay.
Bernie Griffiths: Now the next thing is, that's the offer. So the office says, "So far, we're wanted small dogs. I need photos for my new studio displays. The photographic session is free, and I'll also include a small print to say thank you." So the fourth thing is, how do you want them to contact you? So for some photographers, they don't mind them phoning them direct. For others, it's a private message with your name and email address, so the photographer can then contact them. It's just which way you want to work. Now in our testing, doing this many, many times with many, many different photographers. It has been like that. Some prefer this way. Some prefer that. We've tried it this way, but it works better the other.
Andrew Hellmich: Okay, who prefers different ways? Is it the photographer or the potential client?
Bernie Griffiths: The photographer.
Andrew Hellmich: Okay, so they choose. The photographer chooses how they want to be contacted.
Bernie Griffiths: Yeah, because they might be busy. And so, you know, they don't like people phoning them. They want people to send an email to them, or they want to communicate initially. And I'll tell you what the best way to start is, how to contact therefore would become "PM me with your name and email address." Alright?
Andrew Hellmich: I like that. So that means you're keeping them inside Facebook. They don't have to go anywhere else, do anything else.
Bernie Griffiths: That's it. They can do it on the phone, whatever, just we got to understand also, if 50% of people you know, look at their emails and look at Facebook on the phone. We've got to make it easily, you know, the thing to do, simply because they could be sitting in a restaurant having a coffee or something, and they can reply straight away.
Andrew Hellmich: Okay, so you're asking for a name and an email address, and then would you reply back via PM. Or do you start then?
Bernie Griffiths: Well, you've got their email address. Now, I said earlier about business is about lead generation. So what have we at least done here? We've generated a lead. What we do with that lead is cling on to it forever until they tell us to go away. What I mean by that is this lead, obviously, should go into our database. A database, of course, we send out regular newsletters. It could be once a month. Could be my preference is at least once every three weeks. I send my own personal newsletter out every week.
Andrew Hellmich: Yep, I get it.
Bernie Griffiths: You get it.
Andrew Hellmich: And I read it every week.
Bernie Griffiths: Yeah, and I have every week, and I've been doing that for three years now. Now that's a lot of emails, right? That's a lot of every week. And so with lead generation, this is what we do. We put these leads into the top end of our funnel, and we're going to nurture them now, but the first thing we're going to do is try and get these people in quickly. All right, so how do we do that?
Andrew Hellmich: Okay, sorry, Bernie, so when you ask for name and email address, you definitely don't ask for a phone number. You don't want to be calling them?
Bernie Griffiths: Up to the photographer. I think some photographers are good on the phone. Some aren't. Some prefer to do it, and that's what I mean, it's a finding your own way. But I'm suggesting this is the easiest way to start, because it doesn't require that phone call. You could, if you wanted, you know that instead of the email, you'd get them to call you, "Just call me on this number." You could do that, but I would think dipping the toe in the water. Do it this way, "Email me with your name and email address". So we get their email address, we put it into our database. We're going to nurture them forever until they unsubscribe. But what we do, we do an immediate follow up, and I mean immediate like, not in a week's time, not in two weeks’ time, within two days. People forget, you know, can you remember what you did two days ago? Most people don't, so we've got to get back to them quickly, and we say, "Thank you for your interest in wanting your Dog photographed for my new, upcoming studio displays. It was great. I'd love to hear more about your dog and your relationship with your favorite furry friend. Basically, the session takes an hour at my whatever studio, whatever area you are, and as I said in the Facebook post, we'll also give you a print to say thank you." 'By the way', this is one of the key phrases we use. "By the way, I can also give you the opportunity of purchasing extra prints if you wish." We have planted a seed for them to buy quickly. So we craft this email and then we send that to them. But we've got to also have at the bottom of it the next thing we want them to do and the next thing we want them to do again, we can choose to get them now to phone us. So I would put on the bottom of that, "Please phone me on so that we can book you in as we have limited numbers." So that's your call to action. So again, you're getting them to come to you, you've planted the seed for sales, and then you're getting them to phone you. How you handle that phone call is up to you, but obviously, you've planted the seed, the seed of sales. So now we have to water that. So when they phone and they talk to you, you get excited about the dog. You find out the dog's name, how long they've had it, all of that, why they chose a little dog and so on, and say, "Oh, by the way, in the email, I said, you know, we can give you opportunity purchasing any photos. Do you want to do that? Now, what we found in our testing, 90% of people say, "Yeah, sure." In other words, you've got that permission for them to buy something or something like that.
Andrew Hellmich: So you're doing this in the phone call, in the lead up to the shoot.
Bernie Griffiths: As well as it's in the email.
Andrew Hellmich: Right. So now you've actually got an agreement from them. Yes, they want to see more photos to buy. I can imagine 99% of people will say 'Yes' here, and that's what happens to me. But if they say, 'No, we just want the shoot and the gift print', then you wouldn't book them in to come in to the studio. Would you sort of make it as easy and quick as possible then, or would you still try and get them in?
Bernie Griffiths: Well, good question, and the answer to that is, if they say," I've just had the kids photographed and spend $2,000 so I don't want to buy any prints or whatever", then I'd say, "Yeah, as I said, we've had an overwhelming response to this. I'll tell you what I'd like you to do. Can you give me a call in three or four weeks and I'll see if I can slot you in then, or I can put you on our database." So yes, I wouldn't photograph them. I'd get rid of them. When I say, get rid of them. Don't forget, they're still going to be on my database.
Andrew Hellmich: Right. Okay, so you're going to do everything you can not to shoot that.
Bernie Griffiths: Not to shoot that family that said, "I don't want to buy any photos."
Andrew Hellmich: Right, okay. And I can imagine, if push comes to shove, and they really want to be in the book or the studio display or whatever, then you might have to just, you know, give into that, because that's the offer you made, and just do the shoot.
Bernie Griffiths: Oh, sure, of course, yeah. But you can keep the shoot very short. You can do a 5 to 10 minute shoot.
Andrew Hellmich: Yeah, look. And just on that topic, I know of other photographers. One particular photographer in Sydney who does that, he'll do shoot three or four frames or a half a dozen frames, and then show the client on the back of the camera and get them to pick then and there. So there's no more, no more time spent.
Bernie Griffiths: That's right. So you're minimizing your time, and it's easy.
Andrew Hellmich: Okay, so you've said to the client, or the client that's booking in, that they're going to have the opportunity to buy more. Do they want that? And they say, 'yes'. What's the next step?
Bernie Griffiths: Well, then you sort of pursue it a little bit more. "So that's great, because we have albums, we have wall portraits, acrylic, we have canvas. We also have books. You know, if you liked enough photos, have you any thoughts on which way you might go with that? Do you think something with a wall or something small or whatever?" So really, from this point on, you just take them into a normal, paid sitting, so you start finding out what their needs are, and just see how they react, and have the understanding that, and I used to say this all the time, "the only time you decide what you want, of course, is when you see your photographs, but it'll help me with the shoot. If you've got something in mind, I can really direct the shoot towards that a little bit more, as well as getting some great stuff, of course, for my own studio display."
Andrew Hellmich: Okay, I like that because you haven't made it just about the sale. You're also saying you can accommodate me as the dog owner at the same time as getting what you need for your studio.
Bernie Griffiths: Yeah, so we're wrapping it all up. So the one thing I find that a lot of photographers do, they get too fluffy, you know, they don't get to this selling and sales and start taking it seriously, because if you don't take it seriously, certainly the client won't. So you've got to take it seriously. You've got to make them understand, I'm doing this, you know, in the hope that you're going to buy more. And there's a lot of phrases you can use, like, you know, you could say, "Don't be afraid. Yes, you will be tempted, you know, yeah, I'm going to tempt you. You've seen my photographs on the website, right? You like them, so you will be tempted." And of course, you carry that through when you're shooting. "Oh, that's great. You know that a great one for the wall. I love that can't wait for you to see that." So you just treat it like a normal paid sitting.
Andrew Hellmich: Okay, great. Now I want to take it back to the advertisement just a second, but now, because I've painted myself into a bit of a corner here with this small dog that I'm going to be doing, now, if I've got no pet photos or no dog photos on my website currently, could I say that the reason I'm doing this shoot is because I'm getting into pet photography?
Bernie Griffiths: Yes
Andrew Hellmich: That's okay for a reason.
Bernie Griffiths: As I said, as long as you've got a reason, that's part of the criteria you need.
Andrew Hellmich: Okay, cool. All right, so just sent me back to the ad Bernie, so we've got the contact details now, do I need anything else?
Bernie Griffiths: Now, with the post, you also need a photo of what you're looking for.
Andrew Hellmich: Okay, so I've got to go and photograph my own small dog now.
Bernie Griffiths: Yeah, find a dog, photograph it the way that you think you want. Now, the thing is, you can photograph it wherever you want. You can photograph it in your studio, if you've got one. You photograph it outdoors. You can photograph it in their home. But the photo has to show the way you're going to do it. It could be black and white, so whatever you show is what you're going to do. So you have to beg, borrow a dog and photograph it the way you want to do it. And put that as you photograph to the post.
Andrew Hellmich: I love it. This is awesome. So you've given me another idea so I could set up if I wanted to shoot a series of black and white pet photography, photos with small dogs and their owners. And all of a sudden, now I've got a whole like a genre and a style of photography to shoot and concentrate on it and build a portfolio. I love it. This is awesome.
Bernie Griffiths: And have a bit of fun.
Andrew Hellmich: I'm actually excited about..
Bernie Griffiths: Do something you've never done before. Now, don't forget, when you've done this one, you can do another genre and another genre and another genre using the same basic principles.
Andrew Hellmich: Can I run them simultaneously? Or that's not so good an idea.
Bernie Griffiths: You can.
Andrew Hellmich: So could I run a small dog promotion with a newborn promotion?
Bernie Griffiths: A little bit harder to do, but yes, I've got one photographer as doing three different genres all at the same time. It depends. Look. What I found is when we've done this with other genres, like dogs and their kids. The photographer had 40 siblings, right? So that keeps her busy for a while. So sometimes it's best to put your full effort into this. The other thing is, with marketing, once you've got a project, you should put all your energies into it. So if we're doing that, the question is, next, where else can we promote it? Where else can we do exactly the same type of promotion? And of course, the simple thing to do, and the cost effective way, is to get some posters done. Wanted same heading, same text, same photo, get some posters. Go around your local area, see who will put them on the shop windows. Go to your local vets, "I'm looking for little dogs. Have you got any, you know, any your clients got small dogs? I'm looking to do this whatever, whatever." So you have to then push it. Go to your pet barns and anything to do with pets, your dog walkers, your dog minders, you just, anything to do with dogs. What happens? The exciting thing that happens here is, from my experience with working with clients that have done this, people start to come to you, you know, like the local dog walker sees it on your Facebook post and says, "Ah, I've got a lot of dogs. I walk that a little. I'll contact them." Then you've got another third party. You can say, "Have you got a database we could help promote this? Or have you got a Facebook page we can put this on?" And so it starts to go out in, you can end up with half a dozen people helping you to get clients in for this project.
Andrew Hellmich: Let me just ask you something here, Bernie, because I'm going to put myself into position of being coached by you right now, because when you started to tell me about I've got to start promoting this more I can, you know, go and see the pet stores. Go and see the dog walkers. In my head, there's this resistance, saying, now this is getting too hard. I'll do the Facebook ad, doing all that other stuff that sounds like too much work.
Bernie Griffiths: My God, don't you want to work hard? Isn't that what life's about if you enjoy it and you love it, don't you go into it with passion and say, "God, I love hard work. Give me more." I loved it myself. I couldn't get enough, 24 hours in a day, not enough. I can talk business. We could talk for the next 12 hours, non-stop, without a break. I love it. And if you just love photography, this means that if you promote in market, you're going to do more things of what you love, but you can't expect it to come to you. Go get it. Go get it. It's out there.
Andrew Hellmich: All right, I'm going to start with a Facebook ad, and then I'm going to measure the response from that, and if that works, I'll pursue this even further, even though I don't know how I got myself into the shooting small dogs.
Bernie Griffiths: Hang on. And you said, "If this works".
Andrew Hellmich: Ah, okay.
Bernie Griffiths: Right, let me tell you this and understand this about marketing, everything works, because when you look upon it as test and measure, you cannot fail, because you're testing it and measuring it, that's what you're doing. So you can't say that doesn't work because you've tested and measured it, you've got something to work on for the next time. Or you can tweak it a different way, or you can try a different genre test and measure. If you think it fails, because no one responds, and you throw your hands in the air and said, "Oh, Bernie doesn't know what he's talking about." That's not the attitude you've got to take. You've got to say, "What did I learn from this? What did I do wrong maybe?", you've got to think about it. You've got to really get your head around it and don't think it didn't work. You've got to do something and learn, because this is part of your education. Of marketing. This is the way you learn. You know Picasso, first brush stroke, then I know what I'm doing. You'll learn as you go. So you never get disheartened with things. I've done things that haven't worked as well as I'd hoped, but I haven't said "I've forgotten them the next day. I've moved on to the next project." It's like when you do sales as you know and you get a no sale, you don't dwell on it, no, just say next.
Andrew Hellmich: In the beginning, it used to hurt, so now I know to look at the averages, rather than an individual sale.
Bernie Griffiths: Exactly. You look at the overall picture. And so you do, if you do 20 promotions a year, and 10 of them work, hey, you're going to be busy. If 10 don't work quite as well, well, you've learned from them.
Andrew Hellmich: Yeah, I like that. Let me just take you back to the ad. Bernie, because we've got the ad, we post that on our Facebook page. If you don't have, I'm guessing the listener will have a business paid. But could you post this on your personal Facebook profile as well?
Bernie Griffiths: You could, but we all know Facebook now, unless you pay, you don't get much.
Andrew Hellmich: You can't promote, okay, so it's gotta get I think, I don't think I don't think you can promote a personal post either. So okay, let's say we've got it on our page now, our business page, we've got 25 to $30 to spend. Do we just do a basic promoted post, or do we target? What are we doing here? .
Bernie Griffiths: Yeah, you do all of that. You boost your post. It's best to go into the advert manager on the top right. It's very hard to find it's just a little arrow thing going to ads manager, and then go through your demographic that you want. You know the area. You can do an area within 50k of where you are. You can, you know, choose people with interest in dogs. You can choose all those things that are targeting the market you want.
Andrew Hellmich: Okay, so then we just put 25 or $30 to that.
Bernie Griffiths: Yeah, probably run it for four days, four or five days, $5 a day.
Andrew Hellmich: Okay, so what are you expecting to see as the listeners results from this and my results?
Bernie Griffiths: Okay, my expectation is that they'll be very varied. This is in my previous results. I've had photographers that have been swamped. I've had those that have had very little, but you've got to make sure everything's in place and you've got your advert manager demographics ticked correctly, and it's all put in place.
Andrew Hellmich: Okay, so really now it's up to us to go and do this and then come back with some results, and I guess we can look at them then.
Bernie Griffiths: Yeah, yeah. Be very exciting. I mean, how good a test would it be for me if we got 10? And even 10 photographers to do it and feed you the results. And we looked at that and averaged it out, and, you know, I think that'd be very interesting and very exciting.
Andrew Hellmich: Yes, for sure, the listener right now that's listening to us chat. I expect them to invest in themselves and do this. Yeah, this is such a small test.
Bernie Griffiths: Isn't it?
Andrew Hellmich: Yeah, this is really, really exciting. I'm excited about doing this. Now, we don't necessarily have to go out and shoot something different. I mean, I pick small dogs and I don't shoot small dogs as a rule, as part of my normal business. Someone would normally pick something that they want to shoot and they're already shooting. Is that right?
Bernie Griffiths: Yeah, they could do that, yeah. Or they could try. You know, in my business, and my wife often says to me, you know, "The reason that you succeeded and had a business for so long was you kept changing. You kept doing things. You kept changing. You kept doing things." And that's what I'm about. And anyway, doing things.
Andrew Hellmich: All right, we're going to do this. We are going to do this. I'm really excited. So once you get off the line burning, I'll leave some more instructions for the listener. Yeah, that'll be great. And we can try and track this and see what sort of results we get. I really am excited about doing this.
Bernie Griffiths: Well, I can see a little white dog there, and I think a little dog, a Pomeranian, really cute little dogs. So I think Andrew, how you're going to photograph them. And of course, you try and get the owners in and the family if you family if you can. And even if you know, "I don't want to be in the photos", if you hear that say, "Look, just dress. I'll tell you how to dress appropriately. You know, long sleeves and I only pant, just come along, because I want my samples to be with the family as well." So get them in it, because, you know, if you get them in it you're going to get your sales are going to be bigger. So encourage them say, look, the beauty of this is, of course, you're in control. You tell them what you want. You tell them exactly. It's nothing to do with them. They're like puppets. You just pull the strings. We want you in this. We want you in light clothing, or want you in white. We want white t shirts and jeans, whatever you want for wherever you're taking it. Just lock them in.
Andrew Hellmich: This is way more exciting than I think you even know Bernie, because so many times on the podcast, you know, in the last couple of years that I've been doing this, you know, the most successful photographers in the world are the ones that are shooting the way that they want to shoot in the style they want to shoot. This is a clean slate for the listener to shoot whatever they want, once off how they want to shoot it, and then advertise to get more of it and test it.
Bernie Griffiths: Yeah, exactly.
Andrew Hellmich: This is really exciting.
Bernie Griffiths: Well, I'm doing that with a client to present, a Sydney client. And, you know, Sue Bryce has sort of dominated the female photography market for a long time. I wanted to flip that. I wanted someone to start off doing the old Hollywood glamor style. Now that's usually a darkish background. It relies on great lighting techniques, and it's beautiful. You know, the old Hollywood style, the movie stars in the 40s, the way they used to be photographed, beautiful stuff. We've had the Sue Bryce style for photographing women for too long now, there's got to be a new leader. I'm trying to change it totally. And when I flip it, I flip it. So we've gone from a white background to a dark background. We've gone from natural light to studio light. We've gone from, you know, totally changing it. I'm doing a test. The photographer has already done one of these shoots. She's got eight more to do. The way she got them was exactly what I'm telling you from Facebook, and the results she's got beautiful. So we're going to redefine glamor. We're going to just change glamor for what it is. So that's what we're about. And as you say, go out and photograph the way you want to photograph, and get very, very good, because that's what Sue Bryce did. Of course, she's very, very, very, very good at what she does, because she made that a genre, and 30 years later, you know, she's this big overnight success with all that hard work. But I want to see who the new surprise is. So get out there photographers. Get your imagination working, your creatives, you know, get creative. Follow a style, but keep going with it and make it yours, and you'll be number one.
Andrew Hellmich: That's so good. Bernie, if the listener wants to get onto your email list and find out more about what you're doing and get the same emails that I receive every week. Where do they go?
Bernie Griffiths: They can just go to my website, berniegriffiths.com, and they just get that little free eBook there seven strategies to make a successful studio, and then they'll automatically be thrown upon my mailing list, and they'll hear from me every week.
Andrew Hellmich: Nice, too easy. All right, we're going to follow up this conversation once the listeners had a chance to implement what we've just talked about. And hopefully we can have a chat about some awesome results once they come in.
Bernie Griffiths: Oh, great. Thanks to the opportunity. Andrew, you know, I'm excited, and I'm throwing my hands in the air and banging on my desk, and I'm as excited as you are. So photographers out there, please give this a go and just learn. Learn, even if you learn, what you learn is about how to do a boost post on Facebook, you'll have learned something you see that's with a test and measure. There's always a benefit, right by doing.
Andrew Hellmich: That is awesome.
Bernie Griffiths: Fantastic, Andrew.
Andrew Hellmich: Thanks. Bernie.
Bernie Griffiths: All right. See ya.
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Hello Andrew and Bernie
Great interview.I’ve been listening to your podcast almost since the beginning and LOVE it. After a 30 year absence from photography I’m back.
Your podcast has helped me immensely and this particular episode’s timing is bang on. Even though I’m scared bloody spitless I’m taking the challenge. (Scared because after 30 years I’m not sure I’ve still got what it takes, lol.)
Anyway, I’ve posted this evening on my page Shutterplay Photography and 3 hours in I’ve already tentatively booked 2 sessions.
Sorry for going on. I’ll post results here at the end of my 4 day boost and give results.
Regards, Howard
Great to hear Howard….now you will start to learn about connecting with people again….enjoy it and always learn from each step that you take.
Regarding pushing yourself out of your comfort zone Andrew, I could not agree with you more. This season I found myself continually shooting the “same” photographs over and over again and feeling like I wasn’t growing and pushing myself. I shoot with the Nikon system for my professional business but shoot all my personal day to day images with the Fuji X100s. When I purchased this camera it sparked something in me I had not felt in years (cheesy, I know, but it’s true). I wanted to recreate the feelings I had with the Fuji, within my wedding business, but was not ready to jump ship. So, I realized what I needed to do what sell my Nikon 24-70, which was my workhorse and replace it with the Nikon 35mm prime. This was a game changer for me and has really pushed me outside my comfort zone because I cant me passive with the wide prime. I have to actually move my body in order to get the shots that I need. The price has also made me conscience of symmetry and balance within my photography which is something that was lacking. Applying what I learned from using the X100s has done wonders for my photography.
Interesting to read how the Fuji has influenced the way you shoot your Nikon’s Ahmad – something similar has happened to me.
I also felt that same spark with the X100s – so not too cheesy 🙂
Do you have any plans to go all Fuji?
I don’t see myself going full on Fuji in the near future. For me, the X100s is a breath of fresh air because I use is strictly for personal use (family /vacation/street) while only grabbing my D800 for business purposes. I like the separation.
Did you end up keeping your X100s?
Yep, I was the same with the X100s and still use it for family and fun photography – I love it. Sits permanently in the centre console of my car for easy access. 🙂 No way I’d get rid of it unless it was to upgrade to the X100T – which I’ve heard is worth the upgrade.
Okay! My ad is made. Just waiting on a model release. Then off we go! I cannot wait to give this a try and to learn from it and to see how it compares to other campaigns I’ve done. Thank you, Bernie!
As far as my email, it could not be more true! I made back what I’ve spent on my premium membership in my first in-person sale. I love being a premium member!
Good on you Amanda……give it a go…Doers are always winners….Let us all know how it goes.
Bernie! Andrew!
I put up my post 15 minutes ago (haven’t even boosted it yet) and already have four inquiries! GENIUS!
Great news Amanda…just make sure that when you Boost the post you get the demographic right.
Hi Andrew, I loved hearing your prelude on this episode. I have the exact same thoughts I walk away from say the boys coverage and think man I’m just not happy. I’ve got everything that’s expected of me but I’m just not happy. I want to produce something special, always. Its not until I start playing with stuff that I go OK I actually have some really cool shots here.
Just nice knowing its not just me.
Bernie/Andrew with the ad if I wanted to promote boudoir sessions and wanted to attract say 28-38 year old ladies is it wrong to ask for a certain size lady ( ie 6-12) if that’s what you want to shoot and show as studio samples? Or am I crossing a controversial line here?
Hi Andrew – apologies for the late reply!
I think that feeling we share is something a lot of photographers go through – it scares me that it still hasn’t gone after 15 years of shooting but less so knowing it’s kinda normal. 🙂
In regard to your ad targeting – I understand what your going for but I think it’d be tough to actually write what you’re suggesting in your ad copy. You’ll likely upset someone and cause dramas for yourself… Or get a whole lot of extra exposure… on some sad, crappy current affairs show on TV. 🙂
I think you should be able to get that kind of hyper targeting using the ads manager when creating your ad.
The age thing is no problem.
The size part is tougher but if you target women aged 28-38 with interests in for example, swimwear, sport, fitness, running etc – you won’t necessarily have only the demographic you’re after but you’ll get close.
Then, use a photo in your post of someone who matches your target market to help.
Also, if you structure your ad to say it’s for say, creating work for a “fitness project/display” you should narrow things down even more.
Lastly, you don’t have to offer a free shoot to everyone who responds – in saying that, I’ll happily photograph whoever you knock back… A portrait sessions is a portrait session to me. I don’t have to use every shoot as a studio sample but I sure can sell that client some photos if she want to buy them.
Hi Andrew, I also loved hearing your opening comments about not loving your images and wanting to do better for your clients because I go through the same thing ALL the time. My non-photography friends find it puzzling, so it’s reassuring to know it’s something many of us photographers go through. And you’re right, sometimes it’s the difficult challenges that force us to do better and to discover the shots we didn’t know we had in us.
On the podcast episode itself – O-M-G-! – is all I can say. As I said in my email to you, this was perfectly timed as I needed this kick up the bottom. I published an ad immediately after listening to the podcast on Monday and I have been inundated with enquiries! I’ve had about 30 enquiries in two days and have booked 6 sessions for next week and am already having to look for extra dates to keep up with everyone. It’s is so exciting but I also want to say how SCARY it is. I don’t have my own studio so I am having to book studios and MUAs at my own expense – I’m sure it will all be a success but I do feel like I’m winging it. I’ve never had such a response rate before. Talk about pushing yourself out of your comfort zone (in a good way of course)!
Thank you Bernie and Andrew for this kick up the bottom. No matter what happens it is already a success because I’ve pushed myself to pursue a new area of my business that I’ve been wanting to do for over a year and at least now I can say I have done something about it.
Anyway I’ll keep you posted on how things go!
Fantastic Christine….you inspire me! You are a go getter…..wing it and learn from your experiences….keep me informed.
Hi Andrew and Bernie, What a winner of a post. Super helpful.
I have to take notes while I listen to your podcasts as that is just how my brain works an boy did my hand hurt from writing after this one. All good stuff. I will definitely be giving this a solid go, just have to iron out the parameters as I have not used boost your post before on Facebook.
Looking forward to sharing my responses 🙂
Cheers,
John
Give it a go John…..learn how to do a Facebook Boosted Post…..it is Marketing Magic!
Hi Bernie/Andrew
Question about this exercise, should we mention pricing of products (in the follow up phone call) and what if they ask about pricing? What’s the best way to handle that? I just want to make sure I’m fully prepared as personally I hate the phone calls. I feel a little disheartened lately as I’ve had a few tentative shoots (free shoot promotions from 3rd party marketing) cancel because once I educated them about pricing and product expectations they didn’t want to spend that.
Thanks
Erin
Erin go listen to the Steve Saporito interview. It was a game changer for me!
Wow. When I first stumbled onto this podcast a couple of months ago, it was a marathon of episodes. I’d listen to 1-4 per day. After one episode, I decided to start from the very first episode and continue in chronological order and around episode 45 or so, I became a premium member. Partly because I wanted to to hear ALL of the interviews and partly because I felt guilty getting so much information for free. One after the other, I’d say “holy crap, that was an awesome episode, how can it get better?”. Well, this episode hammered it home in such a simple, direct and concrete way. Thank you Andrew for getting this episode recorded. Thank you Bernie for the gem of an approach. I’ve listened to this episode in its entirely at least six times and certainly segments many more. I have a notepad of bits and pieces I wanted to reference. I need to master this episode
When I heard this episode, I thought it would be a slam dunk. However, I don’t have a facebook account. I pondered on how to implement this information without a facebook account and so I modified it ever so slightly. I picked a genre that I figured would be easy to do and I posted an add on craigslist. Identical concept but a different vehicle. Within 24 hours, I have two bookings. I’m sure it’s not setting a record but for me, this is a HUGE deal as I don’t have an adequate portfolio to speak of. I can’t wait to see how the shoots work out. Next step is to set up a facebook account and give it a go. I will likely use craigslist again for a couple of other targeted marketing ideas while I get my facebook account up and running.
Thanks again for setting up an wildly simple and effective marketing piece that is brilliant in it’s simplicity and marketability.
Thanks again Bernie for the insight.
Thank you Andrew for doing all you do.
Hi Bernie & Andrew,
An absolute belter of a podcast (made my train journey home last night much more palatable!), and I can’t wait to set my own ad up this weekend. A couple of things (excuses?) are holding me back at the moment – one is that I currently freelance full time as a web developer, so finding the time to set up photography sessions is a bit tricky. Also, I’ve read that boosting posts affects your organic reach on Facebook in a negative way (i.e. Facebook sees you’re willing to pay for visibility your reach suffers). Any thoughts on this guys?
Thanks once again to you both,
Dan
Hey Dan, nice to know we helped make the time pass on your commute. 🙂
If you do this, you will need some time to do the shoots – unless you outsource them?
If the shooting part is what you want to do, find some time to make them happen and outsource the sales sessions to someone else.
If neither of those options work, run your ad and if you get enough bookings, quit your day job. (I’m kidding… kind of)
With Facebook today, I believe if you have a business page, organic reach is almost dead – you have to pay to play these days.
What I find is the exact opposite to what you’re suggesting – when I boost a post, Facebook magically start showing my post organically too – funny that!
In saying that, the costs are so affordable I don’t begrudge paying. Then look at the targeting options, insanely good. $30 dollars for 23 portrait booking – I’ve never seen a better ROI on any marketing I’ve done in the past.
Let me know how you go if you try it.
Thanks Andrew – I’ll definitely be giving this a go, and like you say, I’ll need to (and will) find time to make it happen – this is my passion, so there’s always a way, especially if $30 can bring in 23 clients 🙂
Cheers,
Dan
Man did I ever need this podcast. My bank account was about down to zero and I just wasn’t booking more than four shoots a month. And all my sales go on studio rent and overheads. So I took the challenge. I had to take down my boosted post (which got about seven leads in two hours) because I also posted on our local buy/swap/sell group and was swamped with 43 leads in just hours.
So I’m shooting like a mad person and loving every minute of it. Turns out I really really love shooting families outdoors with little kids. I’ve had two viewing sessions so far and my average sale is $125.
I have many more viewings to come so I’ll keep you posted.
Thanks Bernie for the push. I’d heard of the model call before but this was the first time I felt convinced to do it. Having you play along Andrew, makes a big difference.
Cheers
Deb x
This is so good Deb!
You found a marketing strategy that works and works fast – always good to know.
You found a new niche or a niche you love to shoot.
And you’re booking and shooting like crazy. Happy days.
Love your honesty regrading your average sale figure from your first two sessions. Thanks for adding it.
Was this figure made up of two smaller sales or one sale and a no-sale?
Were the clients prepared to buy – were they expecting the sales session?
Did you have any incentives for them to spend more?
Was there anything you could have done to get higher sales for these two or future sales sessions?
Hi Andrew
I thought i’d expand a bit more on the sales part. I’ve had three sales sessions so far.
1. $0
2. $255
3. $467
So current sales average = $240
At the very beginning of our contact, I would start by calling the client and after a good chat, adding in the line “By the way you will have the opportunity to purchase xyz IF YOU WISH”. Some said Yes great, others said, um ah maybe. It’s good to know right at the start where you stand.
Secondly I would send them an email to confirm details and include a link to a special page in my website that’s not publicly available. I figured it’s good for SEO! It lists the products I’m selling especially for the family sessions. Prints / albums / canvases. Keeping it simple. The price range is $80 – $2200 and is mostly a la carte.
Then during the shoot I will say “Oh that’s an amazing shot. Perfect for a huge canvas on the wall at home” or something to that effect.
Yes I do also offer incentives. I’m using a 10% “same day order special” which just means that if they commit to the sale when they come and see the photos, and then pay, they get a 10% reward. That way if there are any hesitations about sizes we can always adjust later as needed, but I still have the money in my pocket.
What could I do to get higher sales? Initially the couple today wanted to buy canvases which would have been a big sale for me. But they talked themselves out of it on the basis they would be too big for the walls at home. So I need to have my iPad ready with Shoot and Sell to mock up some walls with the client’s pictures on them. I haven’t used this app yet but I’ve practised and I’m ready. My daughter took it to school and left it there grrrrr!!! I’ll be better prepared next time.
When I told the Mum I was thinking of making an album from her pictures (which is true) as a studio sample, she said she would probably want to buy it on spec. So I’m thinking it might be good to go ahead and have a brag book made up ready to show each family as they come in to see their photos. The album only costs me $12 (its a brag book) and the photos will be $5 to print. So no loss if they don’t buy and another good incentive.
The second option is to use a digital slip in album where you print 5x7s ahead of time and slip them into the album. They can either buy it as is or order a custom version.
I’ve already ordered a really enticing product for Christmas which is a framed print with fairy lights inside the acrylic cover (powered by AA batteries) and when I showed the Mum from the ordering session today a picture of it she expressed interest in buying. I’ve asked my print lab to have it ready for me ASAP.
I have great samples of my canvases across the road at the local cafe where my exhibition is on till the end of the month. Maybe I could gift each family a coffee voucher so they can see the canvases before the viewing session?
Always hustling…..
Hi Deb
What a fantastic and detailed reply – thank you!
I like your strategies for encouraging the sales as you go – before, during and after the sessions.
The incentive is good too. My feeling is it could be a stronger incentive and this is one area worth experimenting. You could try printing a set of proofs and offering them as an incentive – even if you don’t use them to sell from.
Bummer about the canvas sale! I’m sure a canvas would suit or fit on the walls in question but it’s a tough sell if the client doesn’t think so and you can’t show them.
The studio sample idea is a great one. You could also try designing the album digitally and showing it that way instead of actually having the prints done if you wanted to save a few dollars – although you’re not talking about a large outlay. Designing a bigger album on spec is worth trying and is something that’s worked for me with wedding clients.
Oooohhh fairly lights inside an acrylic print. That could be really awesome or awesomely tacky 😉 Haha, I’m sure it’s gorgeous.
Oh YES, I love the idea of a coffee voucher before a sales session – you could even meet there for a few minutes. Great way to show off your work, build the clients confidence in you and your photography and be good for the relationship you have with the cafe owners. So good!
Hi Andrew and Bernie,
Since a few years in The Netherlands we are not allowed anymore to put people on a mailinglist by ourselves. The person has to do that action. Listening to this podcast it sounds like he puts the responders in his database for his mailings without mentioning this in his Facebook ad. Is this how he (and you) really do that? And is that allowed in Australia?
Regards,
Sjoerd
Hi Andrew, Bernie,
Question about the session – when you offer the free session do you include digital files sent to the client? On one hand I wouldn’t want to include them for free since the session was free, but on the other hand as the client I would feel cheated if I didn’t receive them. Thoughts?
Hi Jakub – no, I definitely don’t include the digital files or anything else apart from the free 5″x7″ print with these sessions (or any other sessions I do).
None of my clients have ever felt cheated about not receiving digital files with these promotions. It’s very clear in the ads that the shoot is all about portfolio building (or whatever reason you choose fro giving away a session) and includes the shoot and a free print only.
I also ask if when booking the session if the client would like the opportunity to purchase more photography after the shoot (above and beyond their free print) and almost all say yes. This opens the opportunity to discuss products, pricing and what most people spend after session – in my case, I say $1000 – $3000.
It feels like the concerns you have about your clients not getting their digital files is something you might be worried about but clients aren’t in my experience.
Hey Andrew. I thought I’d let you know how I’m going so far. The first step has gone exceptionally well. I have had 43 people fill in a little questionnaire on my website for a chance to be selected. I asked for their Name, address, email and phone number and what sort of photographs they like (I did the advert on newborn photography). I made every field compulsory because I wanted to know where they lived. I’m about to contact the 5 winners who get the free session and free print. The rest I’ll offer the same deal but I won’t be able to do a newborn session necessarily because many of the births could happen at the same time and I wouldn’t be able to keep up with that many sessions! Great problem to have right!? I’ve attached my advert which got 59 comments (most of them were tags), 17 shares, and nearly 12,000 people reached for just £30. I’ll let you know how everything else pans out. All the best and thanks for sharing the idea. I’d stumbled across it a couple of times before, but no-one else had gone into the depth and detail to motivate me to crack on and do it, so thank you for the mojo!! https://uploads.disquscdn.com/images/392e7724866e4728a58c29f100904da402b1f445f5ff6ac9cff297be70035dfe.jpg
So good to read about the success you’ve had so far Dan – and thanks for sharing your ad too. Love the copy you’ve come up with.
I agree, having too many shoots is a tough problem to have. 🙂
Love to hear how it all pans out.
Oh, and you may be interested in episode 198 where Bernie shares a little more about how to maximise the success of this strategy: https://photobizx.com/PBX198-Premium-Bernie-Griffiths
So good to read about the success you’ve had so far Dan – and thanks for sharing your ad too. Love the copy you’ve come up with.
I agree, having too many shoots is a tough problem to have. 🙂
Love to hear how it all pans out.
Oh, and you may be interested in episode 198 where Bernie shares a little more about how to maximise the success of this strategy: https://photobizx.com/PBX198-Premium-Bernie-Griffiths